I was transferred to a US Case Manager and explained the issue and how it is a known issue since June 2014 and HP continues to put faulty WiFi adapters into their products. I called the HP corporate office this morning (65) after HP's customer service wanted to charge me to attempt to fix it.even though my computer is less than a year old! There is a 10 page thread on this HP Forum of people having the same issues! There is a known issue regarding the Realtek RTL8188EE 802.11bgn WiFi Adapter that HP is putting into their notebook computers.Īs a matter of fact, it has been a well know issue since June 2014! I finally had enough! After months of problems, having my cable company come out and do diagnostics on my router, having Microsoft take remote control of my computer and spending 5 hours trying to make the drivers work, and after going out and spending $50 on a Netgear EXTERNAL WiFi adapter, I found only one cause.the external WiFi adapter is FAULTY. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.
Notebook Hardware and Upgrade Questions.Performed a hardware reset on my PC (shut down PC, remove battery, hold power button down for 15 sec & reset router)ĭid a scan using some diagnostic tool on the HP website here to see if it could be a hardware issue but it didn't detect any problems. Performed some kind of resets using commands on the command window To give an idea of the things I've already tried, I have:Ĭonfigured power settings on the drivers so that the computer does not turn them off to save power Could all of this mean anything? Should I attempt to do a system restore on my PC to a date before ? I also notice on the events tab (on the properties window) it shows the same date with description "device install requested" followed by a bunch of other stuff. Anytime the wi-fi goes out, I've been checking those events and there's always some warning and/or error message(s) coming up. When I go into the device manager>network adapters>Realtek RTL8188EE 802.11 bgn Wi-Fi Adapter>properties>events>view all events then select administrative events under custom views, I have a huge list of warning and error messages (almost 14,000) they go back to. Again I used the HP Network Check and it did the exact same thing as before. So unfortunately the wi-fi just went out again on my PC. It appears to be an updated version to the driver I currently have but I'm not sure.Ĭan someone confirm that this would be the correct driver to download? This is the link where I found it:Īlso, what am I supposed to do after downloading it? Because I already tried going through the download and all I got was a zip file of a bunch of different stuff. Anyways, on Realtek's website I found this driver download and the driver software is dated from June of 2017.
In case you're wondering, yes I have tried uninstalling and reinstalling the drivers from the device manager and if I remember correctly I even tried doing it from the HP website too. For the driver I have right now, I have a driver date of and version 2023.15.701.2015 I tried looking for a more recent driver directly on Realtek's website and it appears that the driver I have on my computer is not the most current one. It really appears to be something with these Realtek drivers the computer is using. I have already tried nearly all of the troubleshooting steps found on this support website. Realtek RTL8188EE 802.11 bgn Wi-Fi Adapter
I figured out that I can run the HP Network Check when it goes out and it restores the wi-fi after resetting all of the following: And it goes completely out, I know because not only does the laptop not detect my home wi-fi, it doesn't detect any nearby networks. As of now, my wi-fi goes out randomly throughout the day, but primarily later in the day/at night. It has gotten progressively worse overtime. I have the HP laptop product HP Pavilion 15t-n200 CTO Notebook PC (ENERGY STAR)Ībout a month ago or maybe even longer, the wi-fi started going out at random times.